The In-App Voice Call Solution for Android, iOS and Web Apps in 2021

6 min read
Last updated: Apr 8, 2021

Introduction:

In recent times there has been a surge in the demand for online interactions, specifically audio communications. According to a report, Verizon – American Telecommunication Company recorded a whopping 800 million calls a day and the number has been growing. So, how are enterprises combating this surged demand for audio communication? And how integrating voice call APIs and SDKs for web apps helps businesses? Let’s find out!

in-app-voice

Why Is Audio Communication So Beneficial?

Audio communication is an important component that defines an enterprise or an organization. Enterprises use different forms of high-end technology just to communicate effectively with each other. Audio communication is one of the most instant, cost-effective, and easier forms of communication technologies. Whether enterprises require to frequently conversate with their colleagues or engage their target audience – audio communication is the key. Audio communicational tools also help in marketing and business development. Ultimately the purpose is to build a space for commercial and personal interaction with various added features that enhances the entire experience of communication and lets enterprises purposefully collaborate.

How Does Integrating In-App Voice Calls Bridge the Gap?

Writing email and texts is an easy way to communicate no doubt, but some conversations need to be spoken in order to communicate the message efficiently. Adding a question mark to clarify a doubt or exclamations to stress over a sentence is not apt. In such circumstances, in-app voice calls to bridge the gap by allowing the conversation to be more personal and effective. Enterprises can communicate with clients and colleagues limitlessly with the use of an in-app voice calling platform. Several commercial websites have integrated live chat or real-time voice chat software. Typically to get an instant and real-time reply most visitors on websites or apps chat via live chat platforms. But the option to directly communicate via call is vital and can drive engagement. Integrating in-app voice calls also eliminates time-consuming conversations and lets parties involved resolve their issues easily by switching over to an audio call.

So, What Are the Advantages of Voice Chat Apps?

Voice chat API for mobile apps and websites are time-efficient and more convenient than traditional calls. Through the integration of voice chat APIs, enterprises can eliminate misunderstandings and social blunders that often result in instant messaging and connect with their target audience more efficiently.

Here are some of the top advantages of having voice chat apps:

  • Cost-Effective

    Making international calls or making several local calls can be an expensive affair. An in-app voice chat solution significantly decreases the costs involved in making local and international calls. Integrating in-app voice call API for android and iOS apps or even websites do not need high-end maintenance, expensive equipment, additional connections, etc. Real-time voice chat services are undeniably a cheaper and effective alternative compared to conventional voice calls. Added Features In-app live voice call solutions offer a lot of additional features unlike the traditional calling systems – such as offering scalability and analytical details. Integrating voice call APIs and SDKs for web apps provides high-quality and stutter-free interactive voice calling that makes it easy to add features like voice effects, 360-degree surround sound, AI-powered noise cancellation, voice recognition and so much more. With an in-app real-time voice chat software, enterprises can also enable social interactions, explore work collaborations and integrate the system with IoT devices. However, the biggest added feature is convenience as it offers an easy platform to communicate with no outrageous phone bills for long or international calls.

  • Recording Service

    Voice chat API for mobile apps and websites also comes along with recording services. An in-built recording feature can be very advantageous to record client meetings, and on-going discussion between colleagues or to analyze a conversation between executives and customers. These recordings can be retrieved and used for future references or to make updates.

  • Supreme Quality

    There are a lot of voice call API providers in the market that offer high-quality and good clarity – contrasting to the conventional calling systems. But that’s not the only factor that motivates enterprises to switch to audio communication APIs & SDKs! Some of the best voice call API solutions create a personalized environment that enables us to deliver messages and communicate at a supreme level.

  • Secure & Reliable

    In-app voice chat solutions offer a secure and reliable platform for enterprises to communicate freely. In-app voice calls create a trustworthy chat experience that becomes a natural extension of the application. It creates a cohesive environment for the app users that increase the reliability of the app.

Integrate In-App Voice Calling iOS & Android for your Mobile

Modifier & Type Method & Description
Void onDTMF(java.lang.String dtmf, CallMember member)Dispatches when a CallMember sends a DTMF event.
Void onEarmuffChanged(MediaActionState newState, CallMember member)Dispatches when a CallMember updates the MediaActionState to earmuff.
Void onMemberStatusUpdated(CallMemberStatus newState, CallMember member)Dispatches when a CallMember updates the CallMemberStatus.

Method Detail:

On dTMF
void onDTMF(java.lang.String dtmf,
            CallMember member)
Dispatches when a CallMember sends a DTMF event.
Parameters:
					dtmf - The key that was pressed.
					member - The member that pressed the key.

Example usage:

 Client.call(USER_NAME, CallHandler.IN_APP, new RequestListener<Call>() {
     @Override
     public void onSuccess(Call call) {
          // Update the application UI here if needed.
      call.addCallEventListener(new CallEventListener(){
     @Override
           void onMemberStatusUpdated(CallMemberStatus newState, CallMember member){
              Log.d("CallEventListener:onMemberStatusUpdated", "Member:" + member.getId() + " change call status to " + newState.toString());
           }

     @Override
           void onMuteChanged(MediaActionState newState, CallMember member){
              Log.d("CallEventListener:onMemberStatusUpdated", "Member:" + member.getId() + " change mute status to " + newState.toString());

           }

     @Override
           void onEarmuffChanged(MediaActionState newState, CallMember member){
              Log.d("CallEventListener:onMemberStatusUpdated", "Member:" + member.getId() + " change earmuff status to " + newState.toString());

           }

     @Override
          void onDTMF(String dtmf, CallMember member){
              Log.d("CallEventListener:onMemberStatusUpdated", "Member:" + member.getId() + " press " + dtmf);

          }
      });
     }
     @Override
     public void onError(APIError error) {
          // Update the application UI here if needed.
     }
});

Bottom Line

Integrating in-app voice call API for mobile apps, websites or software becomes easy and efficient now a day. It’s easy to Custom-made audio call solution that performs proficiently on Android, iOS, and Web applications. The Audio communication APIs and SDKs are equipped with sublime features that boost the performance of the application to ensure the best quality. The audio calling system is 100% customizable, charges one-time license cost only, provides conferencing options, on-premises or cloud hosting and so much more!

This article is written by Deepika Manoharan and you can reach out to her via, Twitter, Linkedin and mail

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